An immediate reply to every message
It answers the repeat enquiries about services, approved prices, working hours and location, as they arrive and after hours.
Noor
A WhatsApp appointment assistant. It answers your clinic's customers in Saudi dialect and books the appointment inside the clinic's calendar. We run and monitor it end to end.
What Noor gives you
Appointments that book themselves
It reads the clinic's calendar and offers the available times, suggests an alternative when the requested time is taken, then books the appointment inside the calendar and confirms it in the same conversation.
Less effort on coordination
Chasing messages and moving them into the calendar by hand comes to an end, with the name, contact number and appointment type recorded.
Handover when needed
Anything that needs the clinic reaches it directly, in the same conversation.
How Noor is governed
Noor works within fixed controls written into the core of the system, which keep every reply accurate before it reaches the customer.
Approved prices
It quotes the clinic's prices as approved and held on record, and passes anything else to the clinic.
Confirmation after booking
It confirms the appointment once it has actually been written into the clinic's calendar.
Handover when needed
It passes the conversation to the clinic whenever the request needs its involvement.
Medical matters stay with the clinic
Medical questions go to the clinic, and Noor's role stays with appointments.
A real conversation with Noor
Watch how Noor replies and books the appointment, from the first message to the confirmation.
Ownership and privacy
Noor works inside the clinic's own tools, not outside them, and everything the service produces stays under the clinic's ownership.
The clinic's numberThe WhatsApp number is in the clinic's name and under its ownership.
The clinic's calendarAppointments are recorded in the clinic's own calendar and appear the moment they are made.
Less dataName, contact number and appointment type, which is all a booking needs.
Full controlPrices, services and working hours as the clinic approves them.
Common questions
Do we need a new WhatsApp number?
We settle that in the setup session, based on the clinic's situation. In some cases the clinic's existing number can be used; in others a dedicated bookings number is the better option. We explain which applies and what it means before anything starts.
What customer data is collected?
Name, contact number and appointment type only, which is what a booking needs.
What happens when a request needs the clinic?
Noor passes the conversation to the clinic directly. Handing over when needed is a fixed control in the system.
Does Noor give medical advice?
Medical questions go to the clinic, and Noor's role stays with appointments.
Can the service be stopped?
Yes, at any time. The clinic's number, calendar and conversations belong to it and remain with it afterwards.
What does it cost?
A monthly subscription set according to the size of the clinic and the number of services it offers. We give the figure after a free consultation to understand the clinic's situation.